Excellent Results, Professionalism at its Best - All Thanks to Bloomreach Engagement
October 26, 2021

Excellent Results, Professionalism at its Best - All Thanks to Bloomreach Engagement

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Bloomreach Engagement

Their platform is very unique and amazing from the very beginning. The main benefit that we are realizing from Bloomreach [Engagement] is the additional insight that we are getting into our customer data. We also have additional control over how we trigger our activities. Things like customer segmentation, customer targeting via social, and customer interaction reporting have all greatly improved.
  • Email marketing
  • A/B test
  • Academy training for our team
  • Web layer
  • Reports & analysis
  • Heat maps
  • Push notifications (SMS, MMS, WhatsApp)
  • Documentation
  • 30% ROI
  • Higher email delivery and open rate
The thing that I liked most about working with Bloomreach [Engagement] from the very beginning was the communication and now the human service that our team receives. The support team has been very attentive to our requests and always is able to accommodate them quickly. Bloomreach Engagement is a great platform for reporting. We are able to customize our dashboards and share them with each other. Our user experience has been great and Bloomreach [Engagement] has been able to help us do many things we were not previously doing and other solutions didn't meet our expectations on the services for our segment. E-commerce is very specific and Bloomreach [Engagement] is the solution that meets our demanding requirements.
[The] learning curve is harder from the beginning.
Support is always available online to chat and help us solve our issues. Very nice people to talk to.
Implementation took 3 months. We noticed improvements in our results immediately. Just a couple of things for others who are considering Bloomreach [Engagement] to know are that Bloomreach [Engagement] is a great platform that provides really good service. Bloomreach [Engagement] will train you on the platform so that it is best optimized for your business and key stakeholders [to] have an understanding of how to use it appropriately.

Do you think Bloomreach Engagement delivers good value for the price?

Yes

Are you happy with Bloomreach Engagement's feature set?

Yes

Did Bloomreach Engagement live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Bloomreach Engagement go as expected?

Yes

Would you buy Bloomreach Engagement again?

Yes

It is hard to find an area for improvement thus far as my relationship with Bloomreach [Engagement] is very good. The tool is amazing and the team is helpful. Sometimes our team struggles with the learning curve on the platform.

Using Bloomreach Engagement

Evaluating Bloomreach Engagement and Competitors

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  • Product Reputation
  • Prior Experience with the Product