Highly configurable, simple ticketing system
October 21, 2021
Highly configurable, simple ticketing system
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with ServiceNow Now Platform
ServiceNow is used as a ticketing system across departments to allow for the submission of Technology support tickets as well as visibility of work on visual task boards.
- Ticketing
- Visual Task Boards
- Custom Configuration
- Enhanced reporting functionality
- Easy configuration
- Ticketing
- Transparency
- Enhanced visibility allowing for transparency across teams
- Increased ability for teams to collaborate and achieve business objectives
- More accurate reporting of project progress
- Atlassian JIRA Align (formerly AgileCraft)
ServiceNow is highly configurable and so offers many options for different types of teams. The pricing was acceptable for our organization as well.
Do you think ServiceNow Now Platform delivers good value for the price?
Yes
Are you happy with ServiceNow Now Platform's feature set?
Yes
Did ServiceNow Now Platform live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of ServiceNow Now Platform go as expected?
I wasn't involved with the implementation phase
Would you buy ServiceNow Now Platform again?
Yes