Item: Bloomreach Commerce Experience Cloud
Rating: 10
Author: Stuart Mail

Use Cases and Deployment Scope

Omni-channel marketing automation.

Pros and Cons

Campaign planning
Data management and reporting
Omni-channel messaging

Direct integration with client's back-end data sources

Return on Investment

Reduced campaign design, setup time, and effort
Improved omni-channel capability
Extended and imported reporting and analytics capability

Usability

Simple to use, quick to train on, improved marketing team efficiency.

Support Rating

First-class customer and technical support.

The first project was fully implemented, tested, and [went] live in less than 8 weeks. For major UK banking groups with a target audience of over 4M and over 20 different campaigns, across 4 channels of communications.

Alternatives Considered

Amazon Pinpoint, Adobe Experience Manager and Pega Customer Decision Hub

Higher ROI. A larger range of channels. Reduced campaign set-up and management effort.

Key Insights

Do you think Bloomreach Commerce Experience Cloud delivers good value for the price?

Yes

Are you happy with Bloomreach Commerce Experience Cloud's feature set?

Yes

Did Bloomreach Commerce Experience Cloud live up to sales and marketing promises?

Yes

Did implementation of Bloomreach Commerce Experience Cloud go as expected?

Yes

Would you buy Bloomreach Commerce Experience Cloud again?

Yes

Other Software Used

Amazon Athena, Amazon Pinpoint, Dell Boomi

Likelihood to Recommend

Excellent product for marketing automation. Superb customer and technical support. Wide range of communication channels, well-integrated and easy to configure.

Long Term User Across Multiple Clients

Overall Satisfaction with Bloomreach Commerce Experience Cloud