Exponea from a Product Analyst's Point of View
October 26, 2021

Exponea from a Product Analyst's Point of View

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Bloomreach Engagement

[Bloomreach Engagement's] Exponea is used by many departments as [the] main resource for communication with clients: marketing, collection, [and] client support.
  • Many different and easy ways to import data to Exponea
  • Clear user interface
  • Rich set of options for creating communication pipelines
  • Impossible to add new columns to existing imports
  • More options for analytics would be great
  • Add some basic automated ML algorithms for imprint campaign performance
  • Increased retention due to effective direct marketing campaigns
  • Less people required to manage DM, so decreased costs
  • Improved pre-collection
Everything is intuitively clear in Exponea.
Support is actually bad [in my opinion]. If you need to add more paid features you will spend a few weeks communicating with Exponea managers, signing additional agreements, and so on.
It was quite easy and fast to integrate with just one analyst and one developer.

Do you think Bloomreach Engagement delivers good value for the price?

Not sure

Are you happy with Bloomreach Engagement's feature set?

No

Did Bloomreach Engagement live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Bloomreach Engagement go as expected?

I wasn't involved with the implementation phase

Would you buy Bloomreach Engagement again?

Yes

A great instrument to send marketing communications. Fast to integrate, easy to use.