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I Didn't Think I'd Like It, But I Do
November 02, 2021

I Didn't Think I'd Like It, But I Do

James Worobe, MBA | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with Dialpad Talk

We use Dialpad as a contact list and dialer and to keep track of text messages.
  • As a dialer, it manages all parts of the call including multi-party calls.
  • The program provides a pretty decent transcription of all calls that can be saved internally or externally (cloud) for future reference. The transcription seems to learn words as it is used more often (fewer mistakes)
  • The transcription allows me to follow more closely the conversation as I have some difficulty hearing speech over the phone.
  • I currently have not had any issues come up that I think could be improved.
  • Open mic for hand's free and shoulder free operation
  • Transcription for record keeping
  • Intuitive functionality
  • The only negative impact is that management has the ability to see all the calls including the time and length of the call. This has been limiting to my use of the product
  • Positive is the ability to multi-function while making calls

Do you think Dialpad Ai Voice delivers good value for the price?

Yes

Are you happy with Dialpad Ai Voice's feature set?

Yes

Did Dialpad Ai Voice live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Dialpad Ai Voice go as expected?

I wasn't involved with the implementation phase

Would you buy Dialpad Ai Voice again?

Yes

I believe this is very well suited to the professional who has to make several calls a day. Sometimes while taking written notes a short handed notations meaning is lost while reviewing the note. Having Dialpad's transcription handy help with accuracy, especially 4 calls and 30 minutes later when you have to make notation in a file.