Confluence - Good value, simple to use
November 04, 2021

Confluence - Good value, simple to use

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Atlassian Confluence

We are using [Atlassian] Confluence across several departments within the organization, but not across the entire organization. It allows us to keep our documentation related to Jira issues in one easily accessible place that directly ties into our Jira projects, which keeps us well organized and makes it more convenient to keep documentation up to date.
  • Numerous templates are available for different documentation needs.
  • Linking documentation and issues is pretty seamless.
  • Keeps documentation well organized and in a single go to location.
  • Some of the components can be a little clunky to use and configure on pages.
  • I've run into a few issues where edited pages refuse to publish and work is either lost or time wasted copying and pasting to a new document that will publish.
  • Integrated into Jira
  • Organization of documents within workspaces
  • Easy to create and update documents
  • By being able to integrate directly with our Jira projects, it has increased our adherence to documentation efforts for issues.
We used to use Google Drive to store all of our documentation, but it is disconnected from our every day working environment and it was easy to lose documents and become disorganized within the broad drive environment. [Atlassian] Confluence has kept us more organized and its tight coupling with Jira has made documents more accessible and more likely to be kept up to date.

Do you think Atlassian Confluence delivers good value for the price?

Yes

Are you happy with Atlassian Confluence's feature set?

Yes

Did Atlassian Confluence live up to sales and marketing promises?

Yes

Did implementation of Atlassian Confluence go as expected?

Yes

Would you buy Atlassian Confluence again?

Yes

[Atlassian] Confluence is very well suited for documentation surrounding issues or items within other Atlassian products as well as overall internal product documentation. It is not suited for documentation that is intended for an external audience or even internal people who are not member of the workspace or project since the documents would have to be downloaded and delivered through some other means.

Confluence Feature Ratings

Task Management
Not Rated
Workflow Automation
Not Rated
Mobile Access
Not Rated
Search
8
Visual planning tools
Not Rated
Notifications
8
Discussions
Not Rated
Internal knowledgebase
10
Versioning
Not Rated
Video files
Not Rated
Audio files
Not Rated
Document collaboration
9
Access control
5
Advanced security features
Not Rated
Integrates with Google Drive
Not Rated
Device sync
Not Rated