Item: Microsoft Dynamics GP
Rating: 6
Author: Lacey Davidson

Use Cases and Deployment Scope

We are a local restaurant chain. We used GP for everything except food cost. It was just too big a program for what we needed. It covered billing, payroll, and end of year processes. We had to buy the extra package for W2s every year.

Pros and Cons

Account capacity
Reports and Smart Lists
Lots of add-ons products

Licenses are strict
Can't just delete transactions, must reverse journals too (not automated)
Updates are not coming, becoming stagnant
Some features require in depth training or outside contractors

Return on Investment

Great for detailed organizations with lots of account codes or locations
AP and AR are strong, GL is detailed
Custom reports are tedious
Lots of plug in of different price ranges
Upgrading is expensive

Alternatives Considered

Xero

Xero is easier to use, closer to Quickbooks. Most of the background GL is automated, where as in GP it is not.

Key Insights

Do you think Microsoft Dynamics GP delivers good value for the price?

Yes

Are you happy with Microsoft Dynamics GP's feature set?

Yes

Did Microsoft Dynamics GP live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Microsoft Dynamics GP go as expected?

I wasn't involved with the implementation phase

Would you buy Microsoft Dynamics GP again?

Other Software Used

Xero, Peachworks, from Beyond, isolved

Usability

We had to use an outside service for updating and custom reports

Support Rating

I had 2 GP manual that were no help, and online searches were impossible to find how to's or help with certain things.

Likelihood to Recommend

Probably best for a large business where each department deals with each account. Too big for a small office where one person bills everything.

GP good for big company

Overall Satisfaction with Microsoft Dynamics GP