Item: Google Hangouts (Classic)
Rating: 5
Author: Verified User

Use Cases and Deployment Scope

Google Hangouts (Classic) was used by a particularly small team in our organization, where we needed more of a legacy solution for a well-known client so that they could feel comfortable. It was the perfect communication tool since we already had a long-term relation, so using Hangouts was organic, simply moved our conversations from email to easy-to-find chats or calls.

Pros and Cons

Easy to find frequent contacts
Light calls
Fast chats

Handling multiple work-spaces
Handling multiple accounts in the same window

Most Important Features

Easy to find frequent contacts
Easy to start calls with frequent contacts

Return on Investment

It helped us in keeping a loyal client happy

Alternatives Considered

Slack, WhatsApp Business, Telegram, Signal Open Source Messenger, Webex Calling, Google Voice and Microsoft Yammer

Best part of Google Hangouts is its simplicity, and performance. We never had connection problems, or quality interruptions, something that is more frequent with the other tools listed above.

Key Insights

Do you think Google Hangouts (Classic) delivers good value for the price?

Yes

Are you happy with Google Hangouts (Classic)'s feature set?

Yes

Did Google Hangouts (Classic) live up to sales and marketing promises?

Yes

Did implementation of Google Hangouts (Classic) go as expected?

Yes

Would you buy Google Hangouts (Classic) again?

Other Software Used

Webex Meetings, Microsoft Yammer, Slack, Google Voice

Likelihood to Recommend

I think the only scenario where Google Hangouts (Classic) is the best solution is where there are individuals that do not handle change very well, since there are multiple more modern and sophisticated tools, full of new features. Performance-wise, it is difficult to beat Hangouts, but that is also given the low amount of features.

Best performance for calls and finding frequent contacts.

Overall Satisfaction with Google Hangouts (Classic)