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TeamViewer
Updated July 19, 2022

TeamViewer

Ash Patel | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with TeamViewer

We currently use TeamViewer throughout the organization. It is utilized by our helpdesk to remote access our staff remotely. It is a great application that works silently in the background. It works consistently with no issues. Reliability of the software is very important as this is our only way to remote in.
  • Remote access to staff computers.
  • Help with troubleshooting.
  • Allows us to maintain physical distancing during COVID restrictions.
  • File transfer could be better.
  • Saves on having staff coming to the office and lining up for IT support.
  • Convenience for staff to continue to work remotely.
  • Allows IT staff to directly connect and see the issue first hand - remotely.
  • Symantec pcAnywhere (Discontinued) and Microsoft Remote Desktop Connection Manager (RDCMan)
TeamViewer is a thin client, very reliable and easy to use. The application allows both the end-user and support staff to see what is on the screen at the same time. Security passcode is easy to pass along with very little user training required.

Do you think TeamViewer delivers good value for the price?

Yes

Are you happy with TeamViewer's feature set?

Yes

Did TeamViewer live up to sales and marketing promises?

Yes

Did implementation of TeamViewer go as expected?

Yes

Would you buy TeamViewer again?

Yes

TeamViewer is very easy to implement on our company devices. IT staff can quickly roll this out and does not take up their time. We push out the install so it's a zero touch approach for the user. The less the user need to interact with the install the better.
Our organization is in the healthcare industry and heavily regulated with HIPPA compliance. One of the main decision-making factors is that it is HIPAA compliant. We have also rolled out SSO and MFA for our users to have that added convenience and security. Features that allow me to sleep well that no unauthorized individuals can remote into our staff PC's.
TeamViewer is well suited for providing remote access to our users that are not physically at locations where we have IT staff in the office. This also includes the rare times when a user experiences computer technical issues outside core work hours. TeamViewer also allows our staff to continue to work remotely during COVID restrictions. Where in the past they would be in the office and have access to local IT staff.

TeamViewer Feature Ratings

Remote Administration
8.8
Screen sharing
9
File transfer
7
Instant message
9
Access to sleeping/powered-off computers
9
Over-the-Internet remote session
9
Initiate remote control from mobile
9
Remote management of servers & workstations
9
Centralized management dashboard
9
Session record
9
Multi-platform remote control
9

TeamViewer Security and Support

I did not purchase the premium support but I found the standard support to be more then suitable for our needs. The support person was very knowledgeable and provided great technical support. I also found the tech to be very professional and polite. He spoke clearly and was very patient with my questions and provided great examples to help me understand the issue.