Regain lost productivity and keep people honest!
November 05, 2021

Regain lost productivity and keep people honest!

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with ActivTrak

In March of 2020, we were forced into moving our staff remote while simultaneously moving the majority of our client base remote. Actually functioning securely was never an issue, this infrastructure was in place for a long time prior. The issue was productivity combined with availability. Some positions lend themselves well to working 'any time' and for these people there was occasionally doubts as to whether they were doing the amount of work that was expected as there was often discrepancies with team members. Activetrak was able to keep everyone honest in this situation and as long as the metrics looked ok we were able to save a lot of time that previously had been wasted digging through logs verifying suspect information. For support workers who need to be available to take calls we noticed an imbalance of calls going to certain users and upon investigating found some people were just not at their station when they said they were - implementing activetrak provided us summary reports that saved a lot of digging through logs and corrected the problem.
  • Confirmation of productivity
  • Keeps people honest
  • I do not have any issues with the product
  • 25-50% improvement in productivity
  • Automated reports
  • Ability to drill down to the second to confirm information
The transparency that we didn't have.
We do not push for long hours and we do not expect our staff to work around the clock, we expect them to work while on the clock though and we were able to regain confidence in our remote workforce as a result of implementing ActiveTrak.
It didn't particularly change our workflows - it just enforced them.

Do you think ActivTrak delivers good value for the price?

Yes

Are you happy with ActivTrak's feature set?

Yes

Did ActivTrak live up to sales and marketing promises?

Yes

Did implementation of ActivTrak go as expected?

Yes

Would you buy ActivTrak again?

Yes

If the employee is sitting at their desk while working it works perfectly; if they are required to go hands-off for extended periods of time to perform tasks of their device then the value is diminished. This isn't a product issue.

ActivTrak Feature Ratings

Automated data collection
10
Data analysis
10
Benchmarking
10
Pre-built content
10
Data management
10
Self-service insights
10