I Highly Recommend 8x8 Contact Center A+
October 29, 2021
I Highly Recommend 8x8 Contact Center A+
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with 8x8 Contact Center
8x8 Contact Center has been our choice for internal and external communications for over 8 years. With COVID-19 we first needed to shrink and then greatly expand our number of employees. It's so nimble that we were able to add 200+ employees seamlessly and efficiently. In addition, we were able to use 8x8 Contact Center's platform to allow our full remote workforce to communicate via instant messenger and over video for both our one on one communications as well as our large meetings. 8x8 Contact Center also allowed us to build several new call centers and be up and running in a matter of days! We use 8x8 Contact Center for our communications using traditional desk phones, smartphones, and also using their 8x8 work application on our laptops and tablets. Everything has worked out well for us as the system has proven to be flexible and smart in allowing our business to adjust to our diverse client needs.
- It distributes callers to the best resource.
- It allows us to monitor our remote contact center live.
- It provides us with the daily reporting we need to best manage our resources.
- I'd like to see better connectivity between the people using the call center system and those who only use the traditional 8x8 phone system.
- Live monitoring
- Easy to make changes
- Ease of new hire deployment
- Better customer retention
- Provide better customer service
Do you think 8x8 Contact Center delivers good value for the price?
Yes
Are you happy with 8x8 Contact Center's feature set?
Yes
Did 8x8 Contact Center live up to sales and marketing promises?
Yes
Did implementation of 8x8 Contact Center go as expected?
Yes
Would you buy 8x8 Contact Center again?
Yes