8x8 equals 10!
October 29, 2021

8x8 equals 10!

Dave Baxter | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with 8x8 Contact Center

Sparkhound utilizes the 8x8 Contact Center platform in two primary business units within the company, our 24x7x365 IT Service Desk and our Customer Service Call Centers. In each instance, we take advantage of the flexibility and scalability of the 8x8 platform to help us develop customized solutions that meet the needs of our clients. Whether it be creating custom IVR scripts, complex workflows or highly detailed reporting, we are able to complete the tasks at hand and deliver a great experience.
  • Flexible IVR configuration
  • Strong reporting
  • Exceptional uptime
  • Ease of use and configuration for our staff
  • Administration dashboard
  • Reporting
  • Dashboards
  • Softphone ease of use
  • Allows us to quickly deploy solutions
  • Cost effective
  • Provides flexibility staffing models
Comparing features and cost, 8x8 Contact Center has come out on top in each of our evaluations over the past 10 years. We are always evaluating our internal tools to ensure they are providing the most value to our business, and 8x8 Contact Center is the only one that has lasted 10+ years with the company. We will always press for more features and better cost models, and at the same time, want to recognize when 8x8 Contact Center is making improvements year over year that benefit their clients.

Do you think 8x8 Contact Center delivers good value for the price?

Yes

Are you happy with 8x8 Contact Center's feature set?

Yes

Did 8x8 Contact Center live up to sales and marketing promises?

Yes

Did implementation of 8x8 Contact Center go as expected?

Yes

Would you buy 8x8 Contact Center again?

Yes

Overall, we are impressed with the platform offered by 8x8 Contact Center and the excellent service and support we receive from our account team. It's a true partnership, not just a client/vendor relationship.

8x8 Contact Center Feature Ratings

Agent dashboard
9
Validate callers
9
Outbound response
9
Call forwarding
9
Click-to-call (CTC)
Not Rated
Warm transfer
10
Interactive voice response
10
Call scripts
10
Call tracking
10
Multichannel integration
9
Inbound call routing
10
Recording
9
Quality management
9
Call analytics
10
Historical reporting
10
Customer surveys
10