Zendesk provides a great experience to both customers and agents
November 10, 2021
Zendesk provides a great experience to both customers and agents
Score 10 out of 10
Vetted Review
Verified User
Software Version
Other
Overall Satisfaction with Zendesk Support Suite
Zendesk Support Suite is the organization's main platform for customer support. It's covers everything from replying to customers to routing issues internally with the different teams. With the different channels we support—be it email, Facebook, Messengere, etc—we can all provide outstanding support to our customers using Zendesk Support Suite.
- Ease of setting up
- The best agent workspace available for agents
- Great uptime
- Best of class support
- Flexibility in pricing
- A la carte options
- Intuitive interface
- Ease of setting up
- Availability of triggers and automations
- Correct/actual CSAT from customers
- Availability of reports (automated)
- Short learning curve for agents
- Freshdesk and Kapture CRM
Zendesk Support Suite might be pricey but the cost definitely outweighs numerous benefits. Other platforms focus solely on the customer but what our organization likes about Zendesk is that it not only aims to provide a great experience for the customer, it also keeps in view the actual agents working on the tickets. The design of the agent workspace is well thought out that agents spend less time looking for tickets to work on and instead can focus on resolving issues of the customers.
Do you think Zendesk Suite delivers good value for the price?
Yes
Are you happy with Zendesk Suite's feature set?
Yes
Did Zendesk Suite live up to sales and marketing promises?
Yes
Did implementation of Zendesk Suite go as expected?
Yes
Would you buy Zendesk Suite again?
Yes