8x8 [Contact Center], The Best VoIP for small companies or startups!
November 10, 2021
8x8 [Contact Center], The Best VoIP for small companies or startups!
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with 8x8 Contact Center
8x8 [Contact Center] is our inbound & outbound VoIP option. We use 8x8 for sales, support, billing calls, and texting. Some of our C-Suite uses the service for communication between departments but it's mostly an inbound sales comms solution.
- Analytics are easily legible and accessible with the right permissions.
- The cell phone app is a game changer for on the go sales/support.
- Having text messaging to a separate company mobile number is awesome.
- There isn't a great option for old school auto-dialer approach.
- Admin center takes a little understanding of the connection points to get setup.
- Text messages are number specific and there are not forwarding options from a primary line to individual teams.
- Ease of setup and porting in our business number.
- Call transfer functionality is super simple and easy to navigate.
- The Auto-Attendant is by far one of the easiest call routing functions I have used to date.
- 8x8 is a cheaper alternative to many of the larger VoIP options and is relatively easy to setup.
- I think the ease of use and freedom 8x8 gives our sales agents to take calls from anywhere as well as text their clients has helped put them at ease during calls.
- Overall the time saved on setup and explanation to agents using the service is the best ROI around.
8x8 has the cleanest UI and the quickest setup time that didn't require a member of their support team. The rest were ugly and cumbersome to get up and running.
Do you think 8x8 Contact Center delivers good value for the price?
Yes
Are you happy with 8x8 Contact Center's feature set?
Yes
Did 8x8 Contact Center live up to sales and marketing promises?
Yes
Did implementation of 8x8 Contact Center go as expected?
Yes
Would you buy 8x8 Contact Center again?
Yes