Overall Satisfaction with 8x8 X Series
Used across all departments, used for employee-to-employee communication via instant message, used to communicate with clients via SMS. The phone app has made it possible to effectively communicate on the go. [8x8] X Series has progressively intergraded mobile technology including the ability to send and receive texts and photos from mobile to desktop. This feature alone has refined how we communicate with clients and the convenience is well taken.
- Text
- Instant message between users
- Setting up away greetings for days we are closed is a complicated process, it would be nice to see this simplified and integrated into virtual office.
- Caller Id and call history do not always work in real-time with the user interface. Some employees will see the missed/incoming/outgoing call history and others will not see certain calls.
- Integrating the FAX to the same virtual desktop interface would be great. Having to log in to a different account to send a fax seems outdated and require[s] an extra step.
- Text
- Photo text
- Instant message
- Fax
- Virtual office has been a game changer for us.
Cost of [8x8] X Series is priced superior to others.
Do you think 8x8 Work delivers good value for the price?
Yes
Are you happy with 8x8 Work's feature set?
Yes
Did 8x8 Work live up to sales and marketing promises?
Yes
Did implementation of 8x8 Work go as expected?
No
Would you buy 8x8 Work again?
Yes