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High Quality High Price Needs Tech Support
November 11, 2021

High Quality High Price Needs Tech Support

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Software Version

Drupal Cloud

Modules Used

  • Cloud Platform

Overall Satisfaction with Acquia Digital Experience Platform

It is used by the marketing department and our support organization to host the company's website.
  • Hosts the company's website
  • Allows us to immediately flush caches on-demand, by a non-technical user, as critical content updates are published
  • Able to easily use test, beta, production sites to easily test the new content look and feel before publishing
  • Using the platform is not for the faint of heart. It takes some understanding of how a back-end system technology works to be able to get anything done or even know where to go.
  • Being able to verify DNS services is not easy to do. A digital market is required to do this with Facebook or Google from time to time but it is hidden from the non-tech user. I need to find a tech expert to do a simple task that is holding up the quality of our digital advertising. This is the way the digital world works and these capabilities need to be exposed and easy to verify by non-tech users quickly without the possibility of disrupting the system.
  • Website is visible global
  • It is secure
  • Performs well
  • Would be good to have an easier to use/access for some features
  • Very expens[ive] for web-hosting vs. non-drupal-based alternatives
We ended up hiring a consult[ant] to do the vast majority of the platform work. My team and I do edits and updates but only build simple pages.
This is not a needed capability for my company
WordPress plugins and platforms are easier to use and cheaper but our site is built in Drupal so Acquia [Digital Experience Platform] was the best alternative. WP allows me to do more without technical assistance.

Do you think Acquia Digital Experience Platform delivers good value for the price?

No

Are you happy with Acquia Digital Experience Platform's feature set?

No

Did Acquia Digital Experience Platform live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Acquia Digital Experience Platform go as expected?

I wasn't involved with the implementation phase

Would you buy Acquia Digital Experience Platform again?

No

Pardot, Atlassian JIRA Align (formerly AgileCraft), Asana
Complete, efficient, and performs well. Not for the faint of heart non-tech users. It would be good to build access to backend capabilities to quickly reset or verify servers etc. without placing a work order.