Item: Bloomreach Commerce Experience Cloud
Rating: 9
Author: Verified User

Use Cases and Deployment Scope

Used for cross-platform consumer communication and [to] connect siloed data. We can now 'see' our consumers 360.

Pros and Cons

Connect data
Create single view
Customizable dashboards to tell a data story

The platform is vast and can span many business functions. [It] would be nice to have some bitesize or function focus courses.

Alternatives Considered

Microsoft Dynamics 365 (formerly Microsoft Dynamics CRM), Mailchimp, IBM Watson Discovery for Salesforce, Customer.io, Salesforce.com, Campaign Monitor, IBM WebSphere Application Server on Cloud, AB Tasty, Google Analytics, Adverity, Datorama, Optimizely Digital Experience Platform (formerly Episerver DXP), dotMailer and IBM Cognos Analytics

Single, connected solution. Support app and mobile communications out the box. Built-in analysis and analytics.

Time to Value

It has been slow but that is more to do with the complexity of legacy data and systems than a reflection of the platform or services.

The platform is very comprehensive but also modular which is great if need to grow into it. Really simple to use and 'best of' UI. Really love the combination of analytics and marketing execution tools.

A Really Great Product Overall

Overall Satisfaction with Bloomreach Engagement

Use Cases and Deployment Scope

Pros and Cons

Return on Investment

Alternatives Considered

Usability

Support Rating

Time to Value

Key Insights

Do you think Bloomreach Commerce Experience Cloud delivers good value for the price?

Are you happy with Bloomreach Commerce Experience Cloud's feature set?

Did Bloomreach Commerce Experience Cloud live up to sales and marketing promises?

Did implementation of Bloomreach Commerce Experience Cloud go as expected?

Would you buy Bloomreach Commerce Experience Cloud again?

Likelihood to Recommend