SysAid is a remarkable helpdesk tool | TrustRadius

Use Cases and Deployment Scope

SysAid is used in our division. We use it daily for helpdesk ticketing as well as for inventory purposes.

Pros and Cons

Keeps track of helpdesk calls.
Keeps an up-to-date inventory.
Has a great FAQ for users and technicians alike.

A way to push the client to Mac and Linux machines.

Return on Investment

Having SysAid cuts down on the time needed to assist customers/users.

Key Insights

Do you think SysAid delivers good value for the price?

Yes

Are you happy with SysAid's feature set?

Yes

Did SysAid live up to sales and marketing promises?

Yes

Did implementation of SysAid go as expected?

Yes

Would you buy SysAid again?

Yes

Likelihood to Recommend

SysAid is a great helpdesk tool that we use for ticketing and inventory. You are able to search many ways to find a history for resolution purposes.