No better unified system for contact center needs
November 15, 2021
No better unified system for contact center needs
Score 8 out of 10
Vetted Review
Overall Satisfaction with 8x8 Contact Center
We use 8x8 [Contact Center] for all of our cloud communication and cloud center needs throughout the company. We find it a valuable aspect of operations within our business as the cloud communication piece has been crucial for our sales team to operate in the hybrid environment that COVID has thrown our way. For the contact center, it helps us to locate the needs of our customers in a simple way that saves both time and efficiency on the back end of our processes. The reporting and metrics that 8x8 [Contact Center] provides are unmatched and are a necessary need for every business, regardless of vertical.
- Allows for in depth reports on metrics.
- Allows for constant collaboration and communication, with little to no downtime.
- Allows for easy customer service availability with 8x8 team when issues do arise.
- Having more resources dedicated to helping the understanding of metrics and reporting.
- More functional mobile app.
- Reporting
- Communications
- Unified system
Do you think 8x8 Contact Center delivers good value for the price?
Yes
Are you happy with 8x8 Contact Center's feature set?
Yes
Did 8x8 Contact Center live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of 8x8 Contact Center go as expected?
Yes
Would you buy 8x8 Contact Center again?
Yes