SharpSpring - Great Marketing Automation & Lightweight CRM
Updated April 26, 2022
SharpSpring - Great Marketing Automation & Lightweight CRM
Score 6 out of 10
Vetted Review
Overall Satisfaction with SharpSpring from Constant Contact
We currently use SharpSpring in the sales and marketing departments as a marketing automation software and also as a lightweight CRM. It fulfills our needs above and beyond for marketing automation. For CRM, the lead scoring capabilities are fantastic and the tied-in automation free up the sales team for higher-value tasks.
- The customizable contact manager is a great tool as it allows all of the sales team to sort and filter the way each of them prefers.
- The email automations are easy to set up (with a little practice, and a bit of logic) and make life so much easier. You can tie them into triggers your leads have stepped into (filling out a form, watching a video on your site, etc.), or simply have them sent out from a tag or a persona assignment (automated or not).
- The life of the lead is very helpful. Seeing the full story of your lead, in that they may have only filled out a form today, but they've actually been visiting your site for 4 years, is really helpful prior to picking up the phone.
- While I love the email automations, I do wish they were a little easier to setup. Or it came with templates.
- The dialer feature definitely has some glitches. One in a while it butchers the number you're calling from and instead of +1(Areacode) it randomly deletes the +1 and then you're calling from +45 or +7.. and your leads ask if you're in Russia (or don't pick up at all...).
- Being comparably inexpensive product, SharpSpring has saved our team tons compared to if we had gone in on something like Salesforce as a CRM.
- The implementation is substantially lower weight than with other products I've been around.
Do you think Constant Contact Lead Gen & CRM delivers good value for the price?
Yes
Are you happy with Constant Contact Lead Gen & CRM's feature set?
Yes
Did Constant Contact Lead Gen & CRM live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Constant Contact Lead Gen & CRM go as expected?
I wasn't involved with the implementation phase
Would you buy Constant Contact Lead Gen & CRM again?
Yes