Complex but has the potential to Boost up a business.
November 19, 2021

Complex but has the potential to Boost up a business.

Natalie Aurora | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Modules Used

  • Sales Planning and Performance Management

Overall Satisfaction with Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)

As a sales
productivity, this tool is utilized in my department (sales department). Sales
performance and sales automation are the two major benefits my department is
getting benefitted from. It is great in the management of the entries of the
data as well as for the task. It is great in getting the data and related
information of almost all the clients and we can simply trust it with our
user’s data as it is quite secure software.
  • We can keep an eye on the customer’s view and experience related to the product.
  • It is exceptional in contact management. We can get the record of our clients and their contact information via this tool.
  • Its mobile support has made things easy for me and my team as we can use it from anywhere effortlessly.
  • Order and Lead management are two other important features for us.
  • The dashboard is dull and monotonous.
  • In my career, I haven’t taken so much time In understanding any software and This took me a month to get its basic working.
  • None.
  • Better sales.
  • Better company image.
  • Better sales tracking.
As I have mentioned earlier our Sales department was never so efficient in performing almost everything. and its support team is good too as I have found it a hard tool and its team was there to help me out. With the grace of this tool, we can keep a track of customers' views and can manage contacts too. There are so many features that make it the best choice for us.

Do you think Oracle Sales delivers good value for the price?

Yes

Are you happy with Oracle Sales's feature set?

Yes

Did Oracle Sales live up to sales and marketing promises?

Yes

Did implementation of Oracle Sales go as expected?

Yes

Would you buy Oracle Sales again?

Yes

The overall usage of this tool has made our work easy and efficient. Many of our sales department tasks are being done with it. Its mobile access is amazing along with the contact management that makes it easy for us to look for potential clients and the contacts and information of our clients are safe in one place. We are using it for order management along with lead management.
I think it is marvelous for the workplaces with the massive
number of people engaged in managing sales. one can get everything needed from
this single platform and make things work. But is a bit hard tool to get
understanding or maybe it seemed hard just to me. clients' information
including their contacts is placed in it and one can get it used from their
cellphones. Lead management and task management are amazing just with a bit
dull dashboard.

Oracle Sales Feature Ratings

Customer data management / contact management
8
Workflow management
8
Territory management
8
Opportunity management
8
Integration with email client (e.g., Outlook or Gmail)
8
Contract management
8
Quote & order management
9
Interaction tracking
8
Channel / partner relationship management
8
Case management
9
Call center management
8
Help desk management
9
Lead management
10
Email marketing
9
Task management
9
Reporting
9
Forecasting
9
Pipeline visualization
8
Customizable reports
9
Custom fields
8
Custom objects
8
Scripting environment
8
API for custom integration
8
Role-based user permissions
9
Single sign-on capability
8
Social data
9
Social engagement
9
Marketing automation
8
Compensation management
8
Mobile access
9