Sysaid at Bradfords
November 26, 2021
Sysaid at Bradfords
Score 9 out of 10
Vetted Review
Verified User
Software Version
Help Desk
Overall Satisfaction with SysAid
We have recently introduced the Self-Service portal to help the flow of incidents to our Service Desk and to improve the visibility to the [end-users]. We are in the process of improving our [SysAid] offering by adding additional workflows and automating processes.
- Managing incidents for our Service Desk[.]
- Notifying end users of ticket updates[.]
- Asset Management - Listing software on each laptop[.]
- Office integration[.]
- Report writing could be simpler[.]
- Client upgrade process could be smoother[.]
- Self-service portal[.]
- Incident management[.]
- Better flow of incidents and requests[.]
Do you think SysAid delivers good value for the price?
Yes
Are you happy with SysAid's feature set?
Yes
Did SysAid live up to sales and marketing promises?
Yes
Did implementation of SysAid go as expected?
Yes
Would you buy SysAid again?
Yes