Item: Webex App
Rating: 8
Author: Gurukirat Singh

Use Cases and Deployment Scope

It empowers employees to work together efficiently from anywhere by bringing together presence, messaging, audio, video and web conferencing, enterprise voice on desktop. It solves the problem of employees interacting inside and outside the organisation. The scope of using this software is very wide as an individual can connect with anyone anywhere.

Pros and Cons

Voice calling is great.
We can use it for messaging.
Can be used for video calling.
We can send voicemails.

Connectivity should be better.
The interface should be user-friendly.
The account configuration process should be easier.

Return on Investment

Transforming an entire industry and creating a competitive advantage in the process.
Reducing or avoiding hard costs.

Alternatives Considered

Microsoft Teams, Skype for Business (formerly Lync) and now part of Microsoft Teams

Cisco Jabber offers secure file sharing and stored chat history with end-to-end encryption.- Integrate Cisco Jabber with mobile devices and smartwatches to forward calls and messages while on the go.- Arrange conference calls and meetings directly from calendar invites with Cisco Jabber integration with Google Calendar, Microsoft Outlook, and IBM Lotus Notes.- Control far-end cameras in the Cisco Jabber platform as well as join in-room meetings using connections with web conferencing equipment.- Collaborate on different projects with Cisco Jabber team spaces and determine each member's permissions and access levels.

Key Insights

Do you think Webex App delivers good value for the price?

Yes

Are you happy with Webex App's feature set?

Yes

Did Webex App live up to sales and marketing promises?

Yes

Did implementation of Webex App go as expected?

Yes

Would you buy Webex App again?

Yes

Other Software Used

Microsoft Teams, Skype for Business (formerly Lync), now part of Microsoft Teams, Zoom

Likelihood to Recommend

It is most appropriate that I love that I can put the Cisco Jabber app on my phone. When someone calls me at my work number, my cell phone will ring like normal - so I don't have to worry about missing calls. It is less appropriate we work in multiple offices in different cities, and you can only send photos to people who are on the same internet as you. if we are in the office, it's fine and we can send photos to others in the office. we cannot send photos to someone in our other offices though.

Jabber - Great application for IM and scheduled meetings

Overall Satisfaction with Cisco Jabber