Overall Satisfaction with Twilio
In our sales department, as well as Account Management we utilize the Twilio text reminder service in conjunction with our CRM to send prospective and current customers text messages. This has eliminated a lot of ghost calls and missed communication with our potential customers, and current. Most clinicians are busy throughout their day in session so being able to text back and forth is much easier. We've closed a lot more sales from having better communication! Twilio works like a charm!
- Integrates well with other platforms
- Easy to setup
- Support is good
- The application for mobile phones
- Adding a feature where you can lookup numbers to see if they're a landline or cell
- More mobile friendly use
- Texting capabilities
- Integration with CRM
- Auto texts to new users to assist with logging in at anytime of day
- Increased sales
- Increased communication
- More responses from prospective leads
Our company used the text feature through Heymarket which was useful at first but did not provide the integration features we needed for our CRM system. Heymarket did not openly integrate nor help keep track of responses as well as Twilio does. Twilio has some buggy features such as their mobile app, but using it on a computer or integrated into a CRM system it works beautifully!
Do you think Twilio delivers good value for the price?
Yes
Are you happy with Twilio's feature set?
Yes
Did Twilio live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Twilio go as expected?
Yes
Would you buy Twilio again?
Yes