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Bad copper experience - RUN and don't make a big mistake
November 29, 2021

Bad copper experience - RUN and don't make a big mistake

Emile Sautet | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User

Overall Satisfaction with Copper

I used Copper mainly to organize my inbound leads (that were generated from my website). More like a sales tool than a marketing tool.
  • Sync with Gmail.
  • Integrations.
  • Automations.
  • Email Marketing.
  • Reading Confirmation.
  • Support.
  • Loss in mail deliverability (Google said so)
  • No marketing pipeline ...

Do you think Copper delivers good value for the price?

No

Are you happy with Copper's feature set?

No

Did Copper live up to sales and marketing promises?

No

Did implementation of Copper go as expected?

No

Would you buy Copper again?

No

Bad onboarding, weak support
Inexisting .... 2 minutes to partially answer an email, impossible to have a demo .... Too bad because a good Saas is all about support
Inexisting Support (that answers partially to all our email), extremely poor integrations (budget at least $200 zapier sync every month), limited features (have to buy at least 3 other tools to make it work properly). RUUUN !!!

Copper Feature Ratings

3.6
Customer data management / contact management
5
Workflow management
1
Territory management
5
Opportunity management
4
Integration with email client (e.g., Outlook or Gmail)
8
Contract management
5
Quote & order management
2
Interaction tracking
1
Channel / partner relationship management
1
1.0
Case management
1
Call center management
1
Help desk management
1
2.0
Lead management
2
Email marketing
2
4.3
Task management
5
Billing and invoicing management
2
Reporting
6
6.5
Forecasting
7
Pipeline visualization
6
Customizable reports
Not Rated
5.5
Custom fields
8
Custom objects
3
Scripting environment
Not Rated
API for custom integration
Not Rated
8.0
Role-based user permissions
8
Single sign-on capability
Not Rated
Not Rated
Social data
Not Rated
Social engagement
Not Rated
1.0
Marketing automation
1
Compensation management
Not Rated
Not Rated
Mobile access
Not Rated