Item: Oracle Sales
Rating: 7
Author: Graeme Canter

Use Cases and Deployment Scope

This is a system we use on a regular basis. It’s hugely important for my company to understand customer journeys and how our customers are thinking and working. To [do] this effectively we need systems like this to map the journey and capture exactly how we and others are interacting with them. This system, in particular, is crucial in making this happen and is very easy to use and its interfaces are some of the best in the market. They are a market-leading brand and have huge experience in this area. They produce great products that help companies like mine to ease [their] relationships with clients.

Pros and Cons

Great storage capability
Great interface
Smooth integration with other systems
Cost effective
Great user experience
Excellent support

Needs better visualisation tools
Needs to be more future facing
Needs to have more global capability

Return on Investment

Helped increase revenues by 10%
Achieved a higher ROI
Helped attract more talent into the business

Support Rating

The support the Oracle team gives is generally very good. They are patient, willing to help, and their training methods are collaborative and inclusive. They have conducted multiple support sessions and it’s always been a great user experience. The stellar team [is] always on hand to lend support when the right time comes and their helpdesk is always on hand to help.

Key Insights

Do you think Oracle Sales delivers good value for the price?

Yes

Are you happy with Oracle Sales's feature set?

Yes

Did Oracle Sales live up to sales and marketing promises?

Yes

Did implementation of Oracle Sales go as expected?

I wasn't involved with the implementation phase

Would you buy Oracle Sales again?

Yes

Usability

Oracle CX Sales is extremely easy and straightforward to use and integrates with most third-party systems. Their interface is simple and doesn’t take a lot of experience to use in the way that the designers intended. There have many improvements to the system and interface that [have] taken a while to get right. But this has now been resolved and it’s super always to use and navigate through.

Contract Terms and Pricing Model

When we purchased this system it was one of the more expensive options in the market. However, with an adjustment in service and a relative price structure, this has become a lot more cost-effective over the past few years. It’s now more of a middle-ranking in the pricing structure and I would definitely say this is value for money.

Likelihood to Recommend

This system would work well across most sectors but especially well for sectors where customer relationships and data collection is paramount. Any cloud-based CRM system is worth its weight in gold if you can get the right data out that will help you service your clients in a better and more informed way. This system in particular allows you to do this in a way that others simply can’t match.

This system will save you time

Modules Used

Overall Satisfaction with Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)