Everything you need for remote work from a physical office
November 29, 2021
Everything you need for remote work from a physical office
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with 8x8 X Series
We were looking for a VOIP solution that would be easy to set up and would allow us to use physical phones in the office while also allowing for remote work away from the office. Right off the bat, 8x8 X Series was super easy to set up, and they've got really great customer service that was always easy to reach and to work with. Having the ability to answer phone calls coming into the office while at home or elsewhere has made things much easier for us, and the virtual assistant/routing options are great as well!
- Customer service.
- Easy setup
- Reliable service.
- Some of the online dashboard features can be a little difficult to figure out, but they've improved this over the years that we've been using them.
- Setting up the different lines and numbers can be complicated, but it'll really depend on your particular setup.
- Mobile/computer app for remote access.
- Auto attendant.
- 8x8 X Series has allowed us to function during the pandemic with significantly increased remote work without missing a beat, so the ROI on that is pretty substantial and probably not truly quantifiable.
- 8x8 X Series allows us to be flexible with our work hours, allowing employees to work elsewhere when necessary (e.g. lockdowns, appointments, family matters, etc.).
Do you think 8x8 Work delivers good value for the price?
Yes
Are you happy with 8x8 Work's feature set?
Yes
Did 8x8 Work live up to sales and marketing promises?
Yes
Did implementation of 8x8 Work go as expected?
Yes
Would you buy 8x8 Work again?
Yes