Good product and happy with SyAaid
November 29, 2021
Good product and happy with SyAaid
Score 9 out of 10
Vetted Review
Verified User
Software Version
ITSM
Overall Satisfaction with SysAid
I use it as an ITSM tool for tracking, reports, auditing, and support within the ITIL model to handle changes, problems, incidents, requests, and services.
- Workflow
- Change request
- Problem management
- Incidents management
- Request management
- Asset management
- CMDB
- Scanning asset tags
- Mobile app improvement as its not user friendly.
- It has been a positive impact as it freed up our staff work schedules.
- It has help us track and report on SLA.
There is some room for improvement as the look and feel on the other platform are a little more refined. The GUI is a little nicer than SysAid and there is a lot of custom work needed with SysAid which needs a more hands-on approach vs other providers but overall SysAid has done what we needed so far. It would be nice if some things were out of the box ready.
Do you think SysAid delivers good value for the price?
Yes
Are you happy with SysAid's feature set?
Yes
Did SysAid live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of SysAid go as expected?
I wasn't involved with the implementation phase
Would you buy SysAid again?
Yes
SysAid Feature Ratings
Using SysAid
70 - all ICT departments
- support
- change
- incident
- request
- reporting on stats
- asset management
- event management