Item: Salesforce Sales Cloud
Rating: 10
Author: Vladimir Dimitrov

Use Cases and Deployment Scope

Salesforce is a [user] friendly and very flexible platform providing the ability to communicate between different departments creating internal entries for different problems. Also, Salesforce [provides] very good traceability and history of different actions. This platform provides [a] huge variety of different modules ready [to] answer business needs in big companies. It is important to note that the [well] optimized search engine is helping a lot for day-to-day activities.

Pros and Cons

Good search optimization
Answers business needs providing flexibility with many functionalities
Easy to use, friendly user interface

Better communication with other databases
Automation to read and handle data from other databases
Flexibility to customize the modules

Return on Investment

Made the internal process faster
[Reduced] user errors
It is easy and fast to create [different] reports
Resolves many reporting issues with its flexibility

Support Rating

Salesforce provides very good customer support oriented to analyze and understand business needs and analyze bad behaviors and after that focus to resolve the problem in a short period of time. Also, [a] good orientation to cognitive assistance is a vision to modern technologies.

Key Insights

Do you think Salesforce Sales Cloud delivers good value for the price?

Yes

Are you happy with Salesforce Sales Cloud's feature set?

Yes

Did Salesforce Sales Cloud live up to sales and marketing promises?

Yes

Did implementation of Salesforce Sales Cloud go as expected?

Yes

Would you buy Salesforce Sales Cloud again?

Yes

Usability

Once implemented, Salesforce [became] one of the main platforms in [our] enterprise infrastructure. It provides the ability to manage most of the process and keep well updated the internal branches and partners.

Contract Terms and Pricing Model

Salesforce has a good balance between the [price] and the provided quality. Once purchased and implemented, this product is going to return the investment in [the] next [year] or two, automating and facilitating the process.

Likelihood to Recommend

Salesforce is easy to use and [fast] to be implemented for most of the internal enterprise processes. It provides very well-designed solutions to communicate with different [branches] and good tracking for different items created. For some unique customer-specific activities like monitoring internal entries for specific changes, it is hard to customize.

Salesforce is a Good Facilitator

Software Version

Modules Used

Overall Satisfaction with Salesforce.com