Good to start with but less scalable.
December 05, 2021

Good to start with but less scalable.

Anonymous | TrustRadius Reviewer
Score 5 out of 10
Vetted Review
Verified User

Overall Satisfaction with WebEngage

Helpful in marketing automation which in turn helps in improving engagement & retention. The platform is good [where] the capability part is concerned but the support & customer-facing team does not add any value [in my opinion]. [In my experience] dealing with support is a very big challenge for startups as it wastes a good time of resources.
  • Push delivery rates are good
  • WA integration is good
  • Dashboard is pretty easy to use
  • Support & timeline
  • More feature roll out based on different use cases from clients
  • Our time in follow-up with team has gone up
  • No new feature is updated after many feedbacks

Do you think WebEngage delivers good value for the price?

Not sure

Are you happy with WebEngage's feature set?

No

Did WebEngage live up to sales and marketing promises?

No

Did implementation of WebEngage go as expected?

No

Would you buy WebEngage again?

No

It's a good tool to start with but not scalable if you're planning to scale rapidly.

WebEngage Feature Ratings

Dynamic content
2
Ability to test dynamic content
3
Mobile optimization
4
Email deliverability reporting
1
List management
4
Triggered drip sequences
3
Lead nurturing automation
2
Automated sales alerts and tasks
1
Calendaring
6
Event/webinar marketing
1
Dashboards
4
Standard reports
4
Custom reports
4
API
5
Role-based workflow & approvals
3
Customizability
2
Integration with Salesforce.com
1