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Performance, Reliability and Availability
December 06, 2021

Performance, Reliability and Availability

Eulises Ovando | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Genesys Cloud CX (formerly Genesys Cloud)

Genesys Cloud CX has allowed me to streamline communication with all areas of the organization, suppliers, and clients. A viable, efficient, and friendly application the interaction with the user is a unique experience. the possibility of having control and making the communication process more efficient allows you to make all day-to-day activities more efficient.
  • Communication with internal areas of the organization.
  • Efficient internal and external communication process.
  • Reduces time and allows you to organize your day-to-day tasks.
  • The customer service area allows us to streamline the communication process with our customers.
  • Internal areas allow to optimize the process and the organization activities.
  • Manage response times as well as improve the schedule of activities.
  • Internal customer service has improved by 100%.
  • Efficient processes in external communication with customers and suppliers.
  • By improving internal and external communication processes, increasing goals, and reducing the organization's margin of error.

Do you think Genesys Cloud CX delivers good value for the price?

Yes

Are you happy with Genesys Cloud CX's feature set?

Yes

Did Genesys Cloud CX live up to sales and marketing promises?

Yes

Did implementation of Genesys Cloud CX go as expected?

Yes

Would you buy Genesys Cloud CX again?

Yes

In all internal and external processes of our organization, Genesys Cloud CX has optimized and optimized response times, as well as communication at all levels of the organization. The response time for our internal and external clients has improved by 150%, and this has contributed to improvement in short and long-term results. So far no scenario has yet been presented where Genesys Cloud CX has not worked well.

Genesys Cloud CX Feature Ratings

9.7
Agent dashboard
9
Validate callers
8
Outbound response
9
Call forwarding
10
Click-to-call (CTC)
10
Warm transfer
10
Predictive dialing
10
Interactive voice response
10
REST APIs
10
Call scripts
10
Call tracking
10
Multichannel integration
10
CRM software integration
10
9.8
Inbound call routing
9
Omnichannel inbound routing
10
Recording
10
Quality management
10
Call analytics
9
Historical reporting
10
Live reporting
10
Customer surveys
10
Customer interaction analytics
10
Omnichannel support ()
Not Rated
Predictive Analytics ()
Not Rated

Using Genesys Cloud CX (formerly Genesys Cloud)

Evaluating Genesys Cloud CX (formerly Genesys Cloud) and Competitors

Genesys Cloud CX really has no competition in the market, the experience in improving and optimizing communication times in internal and external processes has actually substantially improved internal and external goals. Today we have control of response times for all internal and external areas. It is really a highly recommended exceptional application.