Item: monday.com
Rating: 7
Author: Pavel Warzecha

Use Cases and Deployment Scope

Monday.com is used as an organizational platform by our company. I use the website to keep track of campaigns, from the staffing phase all the way to the execution phase. Everyone in the company is required to have a good understanding of it. The other roles in the company also use Monday.com for a variety of purposes.

Pros and Cons

Displaying and organizing campaigns
Monday.com has great versatility in terms of what it can be utilized for
Our requests from/to teammates are also stored on monday.com and are easy to follow

The platform gets slow when there is a lot for it to display
The search results usually take a while to load
Too many email notifications

Return on Investment

Monday.com has made it easier to keep track of employees' work load
Monday.com has made it easier to keep track of my own campaigns
Monday.com has made it easier to keep track of assignments and responsibilities

Usability

I think the overall usability is pretty good. It is an easy platform to figure out, it's very interactive, and can be molded to fulfill almost any purpose you may need it to fulfill. However, there are times when Monday.com gets too slow to be as functional as desired, especially when there is a lot of pulses on the screen.

Support Rating

I can't speak to this from personal experience, but I have seen secondhand how Monday.com's customer service is not always as immediate as advertised. Last quarter, we needed to get in contact with the customer service team, and I remember my boss complaining about how the process was not as simple as she had hoped.

Reliability & Availability

The overall experience I have had with Monday.com thus far has been positive. For the most part, it is easy to navigate, works smoothly, and has a lot of useful automation features that some competitors may not have. I would consider it to be reliable and quick as a platform overall.

Key Insights

Do you think monday.com delivers good value for the price?

Yes

Are you happy with monday.com's feature set?

Yes

Did monday.com live up to sales and marketing promises?

Yes

Did implementation of monday.com go as expected?

Yes

Would you buy monday.com again?

Yes

Other Software Used

Google Drive, AwsQuality Salesforce Services, Microsoft Excel

Likelihood to Recommend

I usually recommend Monday.com to colleagues as an organizational tool. I cite how it is great for organizing campaigns, and how it is rather easy to learn and interact. The company I worked at previously recently added monday.com as a tool as well and they have been very satisfied so far.

Monday.com review on a Friday

Overall Satisfaction with monday.com