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The best solution for remote user testing
December 13, 2021

The best solution for remote user testing

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with UserTesting

UserTesting allows us to test our products within minutes. This means we're testing small details that previously would have taken far too long. Launching a test is easy, and we typically have feedback within an hour.
  • User recruitment.
  • Video player.
  • Commenting.
  • Metrics.
  • Test plan templates.
  • Highlight reels are difficult to download.
  • We're shipping products that we trust will make a difference and deliver value.
Sometimes slow to respond with certain account queries.
Overall it's fairly easy to use, but given it's a user testing platform I do think it should be better. There are a few quirks.
Absolutely. We're able to target 98% of our audiences.

Do you think UserTesting delivers good value for the price?

Yes

Are you happy with UserTesting's feature set?

Yes

Did UserTesting live up to sales and marketing promises?

Yes

Did implementation of UserTesting go as expected?

Yes

Would you buy UserTesting again?

Yes

It's great for general testing, but can be difficult to find some very specific audiences although this is more a reflection of the audience size. UserTesting has the largest available panel as far as we're aware.