8x8 Contact Center is the best solution to work remotely everywhere!
December 10, 2021

8x8 Contact Center is the best solution to work remotely everywhere!

Joel Amaya | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with 8x8 Contact Center

I use 8x8 Contact Center on a daily basis since we are a CC and 1st Tier support, since 8x8 Contact Center works on the cloud it's very easy to use it everywhere and even from any kind of device. We switched from a different application for which a VPN was needed and due to lack of updates kept crashing often. 8x8 Contact Center works like a charm making easy our job.
  • Available in Multiple Platforms like Windows, Android, etc.
  • No need for a VPN to use it.
  • Includes his own 8x8 meets.
  • Contacts and Calendar integration.
  • Call History is not available, if this feature could be added would be great since is important to check the call logs in case of a missed call.
  • In order to make calls or receive the Desktop Client is a must, if this could be integrated into one single side would be great.
  • Cloud Access.
  • Excellent Performance and reliability.
  • Easy to manage users.
  • 8x8 Contact Center has helped increase the numbers of calls answered, with the previous vendor since the application was not relievable several calls were missed.
I have used Avaya X Agent but since is so outdated is not even listed above. 8x8 Contact Center definitely is far better than Avaya in everything, Functions, Reliability, Compatibility, and User Friendly.

Do you think 8x8 Contact Center delivers good value for the price?

Yes

Are you happy with 8x8 Contact Center's feature set?

Yes

Did 8x8 Contact Center live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of 8x8 Contact Center go as expected?

I wasn't involved with the implementation phase

Would you buy 8x8 Contact Center again?

Yes

8x8 Contact Center is perfect for those who WFH since VPN is not needed and can be accessed from any kind of device, it even works great at the minimum bandwidth of 5-10mbps because I have tested it on my own and still manage to get calls with good quality.

8x8 Contact Center Feature Ratings

Agent dashboard
10
Validate callers
9
Outbound response
Not Rated
Call forwarding
10
Click-to-call (CTC)
Not Rated
Warm transfer
10
Interactive voice response
Not Rated
REST APIs
Not Rated
Call tracking
Not Rated
Multichannel integration
Not Rated
Inbound call routing
Not Rated
Omnichannel inbound routing
Not Rated
Recording
Not Rated
Quality management
Not Rated
Call analytics
Not Rated
Historical reporting
Not Rated