4 Month in Review of TOPdesk!
December 11, 2021
4 Month in Review of TOPdesk!
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with TOPdesk
We are still in the middle of implementing everything we want to in TOPdesk, but we use it for IT ticket tracking, asset tracking (computers, printers, etc), and as a time tracking tool for our IT staff. We needed a way for each of our multiple office locations and remote employees to be able to submit tickets and for the IT team to keep track of them. Also, the branch managers wanted to be able to see reports of what was happening in their branches.
50 - We have our entire company on it so all our business functions. Engineers, admin staff, IT staff, Accounting, etc. The intent is that TOPdesk is used by every user in our firm to keep track of IT tickets, hardware requests, software requests. Pretty much anything computer or IT system-related is tracked and run through it.
- Ticket creation and tracking
- Very versatile in its setup
- Love how tickets can be related to a Kanban board.
- Difficult to setup because it is so versatile
- Better custom mapping abilities for tickets to Kanban board categories
- More Kanban custom categories
- Difficult for users to reset their own passwords
- We just started using it so we don't have an ROI stat or anything yet
- It has helped consolidate tickets and increase transparency of IT issues
The biggest reason we choose TOPdesk is [that] it had asset management functions and IT functions in a simpler-to-use format than the other options we looked at. It was also more customizable to our specific workflow than the others were. The others had similar functions, but we felt we would have to adapt to the software more than it adapt to us.
Do you think TOPdesk delivers good value for the price?
Yes
Are you happy with TOPdesk's feature set?
Yes
Did TOPdesk live up to sales and marketing promises?
Yes
Did implementation of TOPdesk go as expected?
I wasn't involved with the implementation phase
Would you buy TOPdesk again?
Yes