Amazing on-premise or hosted solution
December 17, 2021
Amazing on-premise or hosted solution
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with Genesys PureConnect
We used Genesys PureConnect before migrating to Genesys Cloud. On PureConnect we hosted our business telephone system in multiple data centers and handled interactions including voice, callbacks, voicemail, chat and email queuing.
- Voice calls
- Live chat
- Fax queuing
- Email queuing
- Ease of use (backend)
- Skill based routing
- Bullseye routing
- Increased answer rate by 25%
- Quality improvement due to easier real time/historical monitoring
- Genesys Cloud CX (formerly Genesys Cloud)
We used PureConnect before moving to Cloud CX. The PureConnect had more features and functions at the time we switched, but Cloud CX has been making up ground to compete feature to feature with their on-premise solutions.
Do you think Genesys PureConnect (discontinued) delivers good value for the price?
Yes
Are you happy with Genesys PureConnect (discontinued)'s feature set?
Yes
Did Genesys PureConnect (discontinued) live up to sales and marketing promises?
Yes
Did implementation of Genesys PureConnect (discontinued) go as expected?
Yes
Would you buy Genesys PureConnect (discontinued) again?
No