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Not good use of a real developer's time. Good idea, but product is marketing not developer focused. FAIL
December 15, 2021

Not good use of a real developer's time. Good idea, but product is marketing not developer focused. FAIL

Anonymous | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User

Software Version

Solo

Overall Satisfaction with BrowserStack

Absolute trash. The demo only lets you view for 1min per device. Because the demo is so short it tricks you into thinking that it will actually load web pages. Doesn't. It was super slow and isn't meant for development purposes. The mobile/desktop is $40, but watch and see how hard it is to cancel the reoccurring monthly. First, you will need to scan the website for hours until you find a little "Dissatisfied with your Browserstack plan?" Link click that. You will now have to chat with a representative that won't cancel your account after you repeat that you want to cancel. Instead, you will be told "I will proceed with your request to the billing team. They will proceed with cancelation." I'll see if I ever get my money back. Any company that makes canceling that hard is selling a bad product. Canceling a Netflix or Hulu account takes seconds!
  • Slow loading of websites for multiple browsers
  • Slow
  • Hard to cancel
  • Just talk to robots
  • Nothing now
  • negative

Do you think BrowserStack delivers good value for the price?

No

Are you happy with BrowserStack's feature set?

No

Did BrowserStack live up to sales and marketing promises?

No

Did implementation of BrowserStack go as expected?

No

Would you buy BrowserStack again?

No

Absolute trash. The demo only lets you view for 1min per device. Because the demo is so short it tricks you into thinking that it will actually load web pages. Doesn't. It was super slow and isn't meant for development purposes. The mobile/desktop is $40, but watch and see how hard it is to cancel the reoccurring monthly. First, you will need to scan the website for hours until you find a little "Dissatisfied with your Browserstack plan?" Link click that. You will now have to chat with a representative that won't cancel your account after you repeat that you want to cancel. Instead, you will be told "I will proceed with your request to the billing team. They will proceed with cancelation." I'll see if I ever get my money back. Any company that makes canceling that hard is selling a bad product. Canceling a Netflix or Hulu account takes seconds!