TeamViewer Review
Updated July 21, 2022
TeamViewer Review
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with TeamViewer
We support other clients using our software that has been developed. With Teamviewer, we have the ability to remotely support customers anywhere in the world. With the current pandemic, it is a breeze to handle remote support.
- Remote support
- Client voice and chat
- Remote file transfer
- Allow end user to be trained and see what exactly is happening
- Better multi-screen support, allow multiple screens to be expanded on a single Teamviewer window
- Saves on travelling cost
- Savings on medical expenses
- Allow for remote home working
Does not have the ease of use like Teamviewer
Do you think TeamViewer delivers good value for the price?
Yes
Are you happy with TeamViewer's feature set?
Yes
Did TeamViewer live up to sales and marketing promises?
Yes
Did implementation of TeamViewer go as expected?
Yes
Would you buy TeamViewer again?
Yes
As a support call centre TeamViewer is critical to our needs, without it, support would be difficult.
No, we have not found the need for these features. Our main core function of teamviewer is to support remote clientelle
TeamViewer Feature Ratings
TeamViewer Security and Support
Yes, their support center is efficient and effective
In terms of security we have not made use of any additional security features
Yes and Yes
Using TeamViewer
8 -
All of our support consultants use teamviewer on a daily basis to support our end user client tele.
2 - We need technical minded people who are proficient in IT and web usage
- End User Remote Support
- None
Evaluating TeamViewer and Competitors
Yes - Anydesk. In terms of ease of use for end user support Team Viewer has the most capabilities
- Product Usability
- Product Reputation
- Prior Experience with the Product
In terms of usability we looked at ease of use for the end user. We required a product that is a requirement that teh system is easy to use for someone that is not technical minded.
To be honest i would not change the evaluation process as the process led me to a fully working product and i don't plan on changing away from teamviewer
TeamViewer Support
| Pros | Cons |
|---|---|
Quick Resolution Good followup Knowledgeable team Problems get solved Kept well informed No escalation required Immediate help available Support understands my problem Quick Initial Response | None |
Yes, in our line of business supporting end users with this product genuinely requires the need for Premium Support
It is very rare that e require support With teamviewer due to tee exceptional product
Using TeamViewer
| Pros | Cons |
|---|---|
Like to use Relatively simple Easy to use Technical support not required Well integrated Consistent Quick to learn Convenient Feel confident using | None |
- remote connectivity
- augmented reality
Yes - Quite efficient. I have used it to connect quite frequently