Overall Satisfaction with Zoho CRM
Since we are a retail company, mostly we have walk-in customers but some of our customers are regular ones! So in order to keep them updated with new promotions, products, discount offers we are using Zoho CRM. Earlier we were MS Excel Spreadsheets for this purpose but with the help of Zoho CRM, we are able to manage professionally.
- Manage Contacts at one place
- I am able to create tasks for my day to day work
- One of the good feature is to record details of each contact under one umbrella
- Zoho CRM somehow must merge Zoho Campaigns and Zoho CRM so that communication is seamless
- Zoho must introduce categories for tasks to be added to contacts
- We are able to manage our day to day tasks with productivity and ease
- Our staff spend less time consumption in managing CRM Data
- Sometimes the staff is not comfortable trying out new features, so Zoho must interact through the application to make changes in the app easier to use
- Keap (formerly Infusionsoft)
Zoho CRM is less expensive and less complicated as compared to Infusionsoft (Keap) as the Account Management and Account Assignment from Zoho Corp is brilliant as they offer support right from the first hour since you sign up for Zoho CRM. Zoho CRM offers an easy interface that a normal human brain can afford easily.
Do you think Zoho CRM delivers good value for the price?
Yes
Are you happy with Zoho CRM's feature set?
Yes
Did Zoho CRM live up to sales and marketing promises?
Yes
Did implementation of Zoho CRM go as expected?
Yes
Would you buy Zoho CRM again?
Yes