Sales and Service Cloud make a powerful combination to deliver value across teams
December 22, 2021
Sales and Service Cloud make a powerful combination to deliver value across teams
Score 10 out of 10
Vetted Review
Verified User
Software Version
Enterprise
Modules Used
- SalesCloud
- Chatter
- Service Cloud
Overall Satisfaction with Salesforce.com
We use Sales Cloud to manage the opportunity pipeline, show performance to revenue plan and collaboration between Sales & Marketing personnel. We also use Service Cloud for Customer Solutions to manage cases and collaborate across clouds with Sales & Marketing.
- Easily configurable to adjust to business / user needs.
- Collaboration across clouds / applications.
- User empowerment to create their own custom reports and views.
- Data visibility.
- Mobility
- Would like easier integration of Einstein data in Salesforce Dashboards so we do not have to navigate to the Analytics Studio.
- Quicker adoption of custom objects into new offerings like the Pipeline Navigator.
- Continued expansion of Salesforce Surveys for more features and flexibility.
- It has allowed us to give our sales professionals integrated visibility in a single platform their sales performance, our service performance to our customers, and the customer feedback at an account level.
- The mobile support makes our sales team more effective and helps us capture data more consistently.
- It has improved our case resolution time for Customer Solutions and provided a much easier-to-use experience for our agents.
Do you think Salesforce Sales Cloud delivers good value for the price?
Yes
Are you happy with Salesforce Sales Cloud's feature set?
Yes
Did Salesforce Sales Cloud live up to sales and marketing promises?
Yes
Did implementation of Salesforce Sales Cloud go as expected?
Yes
Would you buy Salesforce Sales Cloud again?
Yes