Great solution for scaling customer interactions
December 21, 2021
Great solution for scaling customer interactions
Score 10 out of 10
Vetted Review
Verified User
Software Version
Customer Advocacy
Overall Satisfaction with Influitive
We implemented Influitive for a few use cases:
- Formalizing our sales reference program
- Identifying customer advocates for marketing efforts
- Recruit participants for usability and beta testing
- Sourcing product feedback
- Influitive makes it easy to target requests to relevant customers, so they don't overwhelm others
- The interface makes it incredibly easy to get requests out to customers and source volunteers. You can make a variety of asks and it's simple for customers to participate.
- Communicating with customers is simple. Being able to interact on the discussion board and privately message members is a life saver.
- While Influitive is very customizable, but there are still some features that could be tweaked to allow for different types of users.
- Increased customer satisfaction
- Improved customer engagement
- Increased product reviews
Our customers love networking with each other, so Influitive allowed them to do so and build their relationships. Having those relationships really improved customer satisfaction and investment. It also provided an additional draw for members. We could recruit them to participate in challenges, but then the discussion board would keep them around, and vice versa.
Do you think Influitive delivers good value for the price?
Yes
Are you happy with Influitive's feature set?
Yes
Did Influitive live up to sales and marketing promises?
Yes
Did implementation of Influitive go as expected?
Yes
Would you buy Influitive again?
Yes