I Highly Recommend TeamViewer For Your Remote Support Needs
Updated July 20, 2022
I Highly Recommend TeamViewer For Your Remote Support Needs
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with TeamViewer
TeamViewer is great for remoting into my customer's systems and fixing issues without having to travel onsite. On many occasions, I am able to avoid traveling to the location by remoting in and figuring out what needs to be done. The best part is if customers give me full-time access I can support them without any interaction from them.
- Always Online Connectivity.
- Performing Functions Remotely.
- Getting notifications if there are issues like Antivirus needs updating or the disk drive is almost full.
- Great for quick support
- I'd like to seeing lower price points for smaller vendors.
- I'd like to see the ability to charge customers directly through TeamViewer.
- I'd like to see better pricing options (monthly, yearly, lifetime, etc.).
- Positive impact because it allow me to stay productive and multitask.
- It saves me fuel costs.
- It allows me to eliminate travel time.
Basically, Chrome Remote doesn't have the flexibility of TeamViewer, and GoToAssist is just too expensive. Only TeamViewer offers what I need at a decent price point. There is a reason why it is a leader in this vertical. I highly recommend them and suggest you don't waste time searching out competitive products.
Do you think TeamViewer delivers good value for the price?
Yes
Are you happy with TeamViewer's feature set?
Yes
Did TeamViewer live up to sales and marketing promises?
Yes
Did implementation of TeamViewer go as expected?
Yes
Would you buy TeamViewer again?
Yes
While TeamViewer is designed to be easy to implement on any device, often, I need to go on-site to load the program or I have to take too much of my time to walk through non-techies. It would be great if TeamViewer offered up just one simple link and easy email directions that could be sent to our customers without modification. It would make things much easier.
TeamViewer's security features allow us to work with organizations that need to be HIPAA compliant and to ensure all of my customers know I am using a product that is safe and secure. This is very important as many of my clients are calling for phishing type problems and they need confirmation that when I remote in things are highly secure and I can only remote in if they grant me access.