Overall Satisfaction with SysAid
We utilize SysAid as our IT Service Desk ticketing tool to help support our business colleagues. All incidents and requests are entered by the business into the application.
- ITSM Ticketing Application.
- Asset Management.
- Password Reset.
- We are finding it difficult to create certain reports that we would like to develop.
- Provides excellent visibility to all our tickets.
- Very easy to see the priority of tickets and any breaches.
- Password reset functionality has saved multiple hours and aggravation.
Our end users enjoy being able to complete their own tickets. We are looking into creating more workflows and automating processes.
- BMC Track-It!
SysAid is far superior
Do you think SysAid delivers good value for the price?
Yes
Are you happy with SysAid's feature set?
Yes
Did SysAid live up to sales and marketing promises?
Yes
Did implementation of SysAid go as expected?
Yes
Would you buy SysAid again?
Yes
SysAid Feature Ratings
SysAid Support
Pros | Cons |
---|---|
Quick Resolution Good followup Knowledgeable team Problems get solved Kept well informed No escalation required Immediate help available Support understands my problem Support cares about my success Quick Initial Response | None |
No we felt we didn't require it.
We were struggling a bit with implementing Asset Management and the support team came to our rescue.
Using SysAid
Pros | Cons |
---|---|
Like to use Relatively simple Easy to use Technical support not required Well integrated Consistent Quick to learn Convenient Feel confident using Familiar | None |
- Password Reset functionality
- Asset Management
- Ticket Escalation
- There aren't any
Yes, but I don't use it