SysAid for the Aid of the Overworked SysAdmin
Updated June 14, 2022
SysAid for the Aid of the Overworked SysAdmin
Score 10 out of 10
Vetted Review
Verified User
Software Version
ITSM+
Overall Satisfaction with SysAid
SysAid helps solve multiple problem areas. First and foremost was the ability to track user issues, and keep IT accountability. There was a very simple ticket-keeping system before, just a level above Excel. Now we can keep track of the tickets, how long they have been open, and [add the] user's response to the tickets. For IT accountability we can see how many tickets each technician has, and the [life] of the ticket, how long it's open, etc. Second, we didn't have an ITAM, and SysAid helped with that. The ITAM portion has helped us identify all of our assets, location, and users. Also, we have the patch management system, which has helped save time in automating this portion of system administration.
- SysAid does a good job with its ticketing for us
- SysAid works well with our AD environment
- SysAid reports have proven very helpful
- Asset Management and discovery
- Help documentation
- Sample setups or templates
- IT accountability
- Inventory management
- Issue tracking
Do you think SysAid delivers good value for the price?
Yes
Are you happy with SysAid's feature set?
Yes
Did SysAid live up to sales and marketing promises?
Yes
Did implementation of SysAid go as expected?
Yes
Would you buy SysAid again?
Yes