Single point solution for customer needs
January 03, 2022
Single point solution for customer needs
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with Cisco Unified Contact Center
In our [organization] Cisco Unified Contact Center is basically used for multichannel contact management over an IP infrastructure basically to interact with customers & internal employees over voice, email, webchat, and social media. It’s an all-in-one solution for call center agents to work under one umbrella.
- It’s an easy to deploy & easy to use solution.
- It smoothly [integrates] inbound and outbound voice applications with Internet applications such as real-time chat & E-mail.
- Better management of incoming calls with conditional routing.
- The licensing mechanism for enabling each feature is really complex.
- Administration is a nightmare.
- The application is bit heavier than its counterparts.
- The solution is bit expensive.
- User-friendly and scalability of the solution is best.
- A bit of expensive solution to implement.
- Almost zero downtime is one of the prime advantage.
Do you think Cisco Unified Contact Center delivers good value for the price?
Yes
Are you happy with Cisco Unified Contact Center's feature set?
Yes
Did Cisco Unified Contact Center live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Cisco Unified Contact Center go as expected?
Yes
Would you buy Cisco Unified Contact Center again?
Yes