Item: Webex App
Rating: 10
Author: Marise Ramsaran

Use Cases and Deployment Scope

Staff Meetings Knowledge Transfer sessions Team collaboration Technical Training Certification Training.

Pros and Cons

Presentations - facilitates audience interaction (Q&A sessions).
Team Collaboration
Brainstorm Sessions
Transitions between phases of a presentation
Volume Control
Flexible

Drawing board with rich graphic capability.
Gesture control/Voice commands integrated with mouse click control.
Pie charts/bar charts that can be generated automatically to emphasize points
Prioritize audience members into VIP/VVIP/General.
Queue audience feedback and segment feedback in user specified groups.

Return on Investment

Productivity MTTR maintained over the pandemic.
Increased number of knowledge transfer sessions.
Root Cause Analysis sessions were productive and easily accessible.

WebexApp is reliable for getting connectivity with Telecom vendors in North America and Latin America for technical support sessions. It is compatible with various PC /OS systems of end-users. I like to engage customers using Cisco Webex App because it demonstrates that my brand is professional-grade and uses reputable platforms to conduct business. Cisco AnyConnect VPN service is [a] professional standard and is a must during this pandemic environment where reliable connectivity for workers is necessary for corporate agility in the pandemic era. Plus the support for Cisco products is excellent and the personnel speak clear English and are intelligent enough to quickly resolve technical issues.

Support Rating

Technical support speaks good English and it's easier to communicate with a native speaker during high-stress periods where outages mean loss of revenue. The North American approach is transparent and easy to understand where there is more open communication which facilitates faster resolution. The customer is also able to understand easier what [actually] caused the issue and learns from the interaction from Cisco support.

Key Insights

Do you think Webex App delivers good value for the price?

Yes

Are you happy with Webex App's feature set?

Yes

Did Webex App live up to sales and marketing promises?

Yes

Did implementation of Webex App go as expected?

Yes

Would you buy Webex App again?

Yes

Other Software Used

Google Hangouts (Classic), Zoom, Microsoft 365 (formerly Office 365)

Usability

It is easy and quick to install and is compatible with different PC hardware and Operation Systems. It works reliably with minimum glitches with good volume levels. It facilitates interactive sessions. It is easy to learn for first-time users. Easy to set up on the fly on new devices. The support for it is widespread - you can google any issues and easily find a solution for any glitches. It handles drops well so it is not overly apparent to the end-user. Cisco Webex is also dynamic and is continually updated to keep pace with the latest changes in the market so your presentation does not look dated or cheugy.

Likelihood to Recommend

Presentations. Webinars. Knowledge Transfers. Brainstorming sessions. Best suited to an enterprise /corporate environment. Also Technical/product evangelism sessions. These sessions must have some pre-planned structure so the sessions could be delivered in an impactful manner. Suitable also for Academic purposes for research collaborations between postgrad students in (post) pandemic situations where mobility is prohibited. Less suited to informal situations like social media live sessions were emojis, filters, Tiktok like engagement. Not really compatible with the teen market. Not suitable for holographic/VR environment requirements.

Cisco Webex App is the fifth horseman of the Apocalypse

Overall Satisfaction with Webex App