Item: Zoho CRM
Rating: 9
Author: Shivam Shrivastava

Use Cases and Deployment Scope

Best way in order to connect with the customers and improve the relationship between management as well as customers in order to deliver best experience and interactions with them.Also it helps to connect with the cx from anywhere whether it is from office or from anywhere with the help of this platform.

Pros and Cons

Add single repository
It brings sales and marketing
Customer support activities together

Maintain data and activities
Accuracy with the information
Support unavailability due to time zone

Return on Investment

Very cost effective
It provides integration in the simplest ways
Sometimes workflow may became awful
Stuck while using it up

Usability

It is one of the cost effective platform in order to use it as compared to its competitors also it is one the best way in order to do the integration with the product which is quite useful as compared to any other technologies available in the scenerio also it helps while providing the accessibility with the products.

Product Configurability

Sometimes it stuck at the same point while using it up,Rest everything is fine while we do the configuration at the time also it is very comfortable and convenint to use it.Also it has some limitations with the feature while using it up else everything seems to be good while using it.

Alternatives Considered

QuickBooks Desktop Pro, Salesforce CMS and Microsoft Access

One of the major reason for which most of the people went for the Zoho CRM is the it is very cost effective and provides integration very easy in the effective ways.Which may include the production environment and doing the configuration for the same.Also it is very convenient and comfortable in order to use it.

Key Insights

Do you think Zoho CRM delivers good value for the price?

Yes

Are you happy with Zoho CRM's feature set?

Yes

Did Zoho CRM live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Zoho CRM go as expected?

Yes

Would you buy Zoho CRM again?

Yes

Other Software Used

QuickBooks Desktop Enterprise, Salesforce CMS, Microsoft Access

Likelihood to Recommend

It is one of the very low cost CRM option available as compared to it's competition.It has several useful integrations with the other product including QuickBooks and google apps.Also the product also has an integrated project module which is quite helpful while doing the integration with the production environment.

Very cost effective and convenient for integration

Software Version

Overall Satisfaction with Zoho CRM