Live Agent- First Class in the communication field.
January 25, 2022
Live Agent- First Class in the communication field.
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with LiveAgent
We use LiveAgent for live chat and offline ticketing, This helps us be available to customers day and night and allows us to gather leads when offline, We have been using LiveAgent exclusively for a number of years and I'd recommend them to anyone, They have fantastic tech support which is available 24/7.
- Live Chat
- Offline Messages
- Tech Support
- Times users out/log out users
- number of visitors on site is often inaccurate
- Live Chat
- Offline Messages
- Support Tickets
- Excellent, gather leads even when offline
- Zendesk Chat (formerly Zopim)
Night and Day, Zendesk is very very basic, We also faced multiple technical and connection issues when using zendesk which resulted in loss of customers due to the chat randomly disconnecting now this is a thing of the past thanks to LiveAgent, the connection is always stable and the system is much easier to use and customise.
Do you think LiveAgent delivers good value for the price?
Yes
Are you happy with LiveAgent's feature set?
Yes
Did LiveAgent live up to sales and marketing promises?
Yes
Did implementation of LiveAgent go as expected?
Yes
Would you buy LiveAgent again?
Yes