Item: Gusto
Rating: 1
Author: Daniel Leeworthy

Use Cases and Deployment Scope

So canceled our subscription and at the end of us canceling the subscription, it asked if we want Gusto to file our taxes. I clicked no because we have a CPA but I guess that means Gusto will not and won't send us our W2s now. In my experience, it's a horrible platform, with horrible customer service. I think a lot of these good reviews are bought and or fake. If you actually dig deep you can tell the bad reviews are actually real people. The good reviews seem to be bots or fake.

Pros and Cons

In my opinion, Nothing

Everywhere
Everywhere
Everywhere

Most Important Features

None

Return on Investment

I feel there is Nothing Good

Key Insights

Do you think Gusto delivers good value for the price?

Are you happy with Gusto's feature set?

Did Gusto live up to sales and marketing promises?

Did implementation of Gusto go as expected?

Would you buy Gusto again?

Likelihood to Recommend

All of it needs to be scrapped and rebuilt. I think they have no idea what they are doing. They seem like they are just flying by the seat of their pants on a lot of this platform. Highly not recommended to use or even breathe the name of Gusto.

Just overall horrible and hidden fees

Overall Satisfaction with Gusto