6sense : Making Invisible Data Visible
June 15, 2022

6sense : Making Invisible Data Visible

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with 6sense

I use 6sense to get access to lead activity and follow up on customers and prospect customer engagement.
  • Tracks usage among known visitors/leads.
  • It is able to organize and sync data with Salesforce information.
  • It is able to provide suggested questions or lines of questioning.
  • The UI/UX is not great. It takes too long to get to the data I need in an accessible way.
  • If the data was able to be configured based upon user preference, or filtered in ways that each user could organize based on what they prioritize that would help; eg if I am interested in organizing my recent activities by the account owner or industry and then filter them in such a way I could perform this.
  • The click-down process into accounts is too tedious and inefficient. I think a collapsed/expand drop down based on account and user would work better. I've been making pivot tables based on the data in excel and it is a huge time saver for me personally.
  • A positive Impact anecdotally has yet to be seen for me. I have had several conversations based on triangulating 6sense and other marketing data.
  • I can only see the positive ROI, however. This is data and that information is insightful if used to derive data-driven decisions.
  • Getting used to the format of the data is the only thing that takes a bit to get used to.

Do you think 6sense delivers good value for the price?

Not sure

Are you happy with 6sense's feature set?

No

Did 6sense live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of 6sense go as expected?

I wasn't involved with the implementation phase

Would you buy 6sense again?

Yes

I have and do suggest it, I just do it with a few caveats. It's helpful to an extent at least to see who is engaging us, but the messaging does not always stick.